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Knowledge Retention & Transfer: Practical Application of a Knowledge Capture Process
Changing the Way We Work for Valuable, Collaborative Results
Open up and lock down: Making redaction meaningful, flexible, and conformant
Can Enterprise 2.0 Crack the Knowledge Management Culture Barrier?
Social media and Web 2.0 technologies permeate the business world, federal government, and Department of Defense. There is a steady buzz about sites like Facebook, Wikipedia, and Twitter, but behind the allure of younger generations what is the true value to the workforce, and the world of knowledge management? There is...
KMers is a virtual community of knowledge professionals. It leverages the concept of a Twitter Chat to drive weekly collaboration activity and ongoing traffic into the community website (http://KMers.org) There is a governance model in effect: COO, CMO, steering board, etc... There is a Marketing Plan and there is...
The government recently began a microblogging pilot on three networks to enhance situational awareness across government. The microblogging pilot provides government employees and contractors on the Internet, SIPRNET, and JWICS a secure environment to exchange information on breaking events and issues of common interest. The microblogging pilot complements other innovations such...
In today's federal workforce we are facing what has been labeled as "The Federal Brain Drain" where in 60% of all Federal workers are eligible to retire by 2015; 90% of 6,000 are Federal Executives so in sum ~ 1 million Federal workers eligible to exit. The question is how do...
Culture is a major component of KM. Lack of adequate culture and high barriers to adoption are the root cause of many KM failures. Enterprise 2.0 on the other hand promises to provide low barrier and organic approaches to knowledge capture, and embraces the open and transparent culture of Web 2.0....
Modern organizations need a new, collaborative, value-driven approach to Innovation, which is challenging traditional views. It appears that the “Knowledge Management side of Innovation” is not fully exploited. Closer synergy between Knowledge and Innovation practices would certainly benefit the innovation process. To understand this, it is useful to take a practical...
It's not who you know but who knows you in today’s hyper-connected marketplace. Your brand is now owned by the consumer and the crowd, and in order to profit from this new dynamic, you need a solid strategy and set of principles to engage the marketplace and your stakeholders. Understanding the...
Knowledge Management is seen by many as a thing someone does - a discipline. Things like People, Process, and Technology formed the foundation of a methodology, and CKOs led large industrial organizations to manage organizational information. That model of KM is dead. Long live KM. A new approach to KM focuses...
Hundreds of next generation collaborative / knowledge management tools are available to government, but deploying tools on their own do not guarantee success. "The Empowered Organization" will present a number of successful government (specifically Defense) use cases that will demonstrate how to empower end users with new tools and ensure their...
Working within a government environment brings some interesting challenges, such as security, working with different types of stakeholder groups, and so on, but being aware of the “art of the possible” is valuable for learning what kinds of barriers can be overcome. Learn how leading organizations have met the challenges to...
I am going to present the practical side of knowlege management, and how you get quick wins by focussing on people, process and technology
Unlike the automation of a structured and predictable application, such as an Accounts Payable system, knowledge management forces the designer and developer to delve into processes that almost defy formal procedure or rules. There is little to measure, analyze and use as the foundation of a sound system design. Knowledge management...
This session addresses an approach to knowledge sharing in an environment which deals with information that is sensitive and controlled. It will cover strategies of using abstracts, metadata, and document marking to address the challenges of managing discovery and access in an enterprise content system. Johns Hopkins University Applied Physics Laboratory...
Do Enterprise 2.0 technologies enable KM practices or obsolesce the need for KM in your organization? This course begins by defining the four basic business applications of KM - Intermediation, internalization, externalization and cognition - and examines how E20 addresses (or does not) each. The presentation then takes a step back...
Industry research has consistently shown that users are frustrated by enterprise search. Expectations set by experiences on the commercial Web have raised the bar, yet far too many organizations have met that demand. Far too many organization embark on knowledge management initiatives only to fall short of the final deliverable, a...
No one is more excited about using Web 2.0 technologies to increase knowledge sharing than the Federal Highway Administration (FHWA). As leaders in KM we are approaching the new technologies with a focus on the “people”, not the technology, as we have done since the first FHWA community of practice in...
Does your knowledge management strategy incorporate collaboration as a core component? If not, perhaps it should. If so, how integrated are the concepts and tools into the daily activities of your workforce? Many traditional collaboration strategies rely on tools and methods that implemented outside routine work environments. As a consequence, they...
The Changing Role of Information Professionals: New Opportunities Created by Enterprise 2.0 Synopsis: As Enterprise 2.0 (E2.0) management philosophy and technologies are being introduced and adopted in organizations, information professionals in established roles (e.g. Knowledge Manager, Analyst, Librarian,) are investigating how they may best contribute and create value in the new...
In order to comply with the OGI-Directive issued on Dec 8th 2009, http://www.whitehouse.gov/sites/default/files/microsites/ogi-directive.pdf Improving Info Sharing & Discovery, Agencies will require a secure technology platform to help enable Internal AND External collaboration with other agencies, departments, and the general public. Jive will present SBS (Social Business Software) and offer...
Air Force Materiel Command’s (AFMC) Office of Strategic Organizational Development and Lessons Learned recently launched a social media application that brings professional networking to the Air Force within the Air Force network. “NetworkNow” is a government-developed solution that AFMC hopes to integrate with its Change Management, Lessons Learned, and Best Practices...
The Feasible Solution for the Management of Electronic Records within a Federal Government Environment will consider the following topics, in addition to others: The basics, Finding eRecords, Essential Factors, Functional Requirements, Feasibility, Benefits, Consequences. The sessions are geared to be instructive and interactive. The presenter’s objective is to be simple yet...
Data by itself is necessary, but not enough, for practical applications. What's also needed is knowledge about how to use the data to answer questions -- such as, "how much could the US save through energy independence?" There's emerging technology that leverages social media for the significant task of acquiring and...
The challenge of workforce turnover and the risk of personal and organizational knowledge loss is assuming a growing urgency because of the many ways that knowledge can be lost in an organization including, for example, retirement, promotion, and career change. This is a challenge at both the workforce and the leadership...
Knowledge Management must open up and share the masses of documents in an organization’s repositories to allow information discovery for decision support. But ironically, opening up the documents requires locking them down – preventing the leakage of private information as specified by laws or regulations. Simple access control is not enough:...
Due to the Great Recession, many senior employees are postponing their retirement. Although the federal government is less susceptible to layoffs than the private sector, knowledge loss in critical fields is a huge impending problem. To address this issue in today’s fragile economic environment, President Obama signed a new law in...
The U.S. Department of Defense’s Acquisition Best Practices Clearinghouse (BPCh), a publicly available knowledge management resource, has the mandate to collect best practices for systems engineering and acquisition from across the DOD workforce. To address this ambitious goal, we have deliberately allowed users to submit their experiential content in a wide...
Synopsis The success of collaborative ventures often rests on the ability of the law to adapt to the realities of a free market economy. These realties are currently facing significant shifts in the high technology sectors of the economy. In technology markets, innovation - rather than pricing - may be the...
200-word synopsis The interconnectedness of global communications networks has greatly increased the speed at which critical information can be shared across country borders. However, language continues to be a barrier to the rapid sharing of critical information and hampers international collaboration. Previous attempts to automate and speed translations have been wrought...
This presentation will focus on the process the Air Force Budget Office is using to capture the knowledge of key subject matter experts for the Automated Budget Interactive Data Environment System (ABIDES). The presentation will discuss how the Air Force Budget Office identified its key ABIDES subject matter experts and then...
According to the U.S. Bureau of Labor Statistics, more than 25% of the working population will reach retirement age by 2010, resulting in a potential worker shortage of nearly 10 million. (bls.gov) The importance of capturing tacit knowledge has become apparent in recent years due to our aging workforce, as well...
Do you struggle with justifying your KM program or measuring its impact? This presentation is geared towards KM practitioners and will provide practical guidelines on employing a KM maturity model and assessment strategy in their organization. This comprehensive discussion will cover topics such as: the importance of an assessment strategy, selecting...
The “Antarctica” work group is comprised of about 2000 people, widely geographically dispersed, which has made collaboration and knowledge sharing challenging. Adding to the difficulty, 200 of the group are on constant travel. Kirk Babcock saw a demonstration of KSN and felt it would provide a solution for his group. He...
The ability to share critical data among neighboring police departments and improve information tracking is critical as law enforcement agencies work together to fight crime. The Erlanger Kentucky Police Department has taken a big step forward in its quest to improve police services for the community and surrounding area through its...
What if you used information to predict a crime before it even happened? Through its use of business intelligence (BI) and integration technology to enable a predictive analysis of crime activity in Houston, the City of Houston Police Department (HPD) has done just that. To better uphold its mission of enhancing...
Abstract In a world in which creation and management of knowledge continues to be a critical part of organizational transformation effort, few organizations have fully accomplished the objective of developing and leveraging critical organizational knowledge to improve performance (Leibold, Probst, & Gibbert, 2002/2005; O'Donnell, 2004;Voelpel & Streb, 2006;O'Donnell, Henriksen, & Voelpel,...
SYNOPSIS Although the government marketplace has long embraced the value of sharing and retaining knowledge, government officials and industry leaders still face unique and systemic challenges in managing and retaining organizational knowledge. The presentation will discuss knowledge management (KM) practices and technologies that build on collaboration as a horizontal, peer-to-peer platform...